Our Values

Our values guide every conversation we have, every decision we make, and every interaction we have among our team members and with our customers. Our values anchor every product and service we provide and every channel we operate.

All of our team members should know our values so well that if we threw out all the policy manuals, we would still make decisions based on our common understanding of our culture and what we stand for. We believe in values lived, not phrases memorized. If we had to choose, we’d rather have a team member who lives by our values than one who just memorizes them.

Highest Ethical Standards

We strive for the highest ethical standards with team members, customers, our communities and shareholders.  Our ethics are the sum of all the decisions each of us makes every day. If you want to find out how strong our company’s ethics are, don’t listen to what we say. Watch what we do. This is even more important in our industry because everything we do is built on trust. It doesn’t happen with one transaction, in one day on the job or in one quarter. It’s earned relationship by relationship over many years. We earn that trust every day by behaving ethically; rewarding open, honest, two-way communication; and holding ourselves accountable for the decisions we make and actions we take.

What’s right for customers

We value what’s right for our customers in everything we do. We are proud to compete in an industry that is central to the health of our local, national and global communities, an industry in which doing what’s right for our customers and communities enables us to make a fair profit at the same time. We advocate for their best interests. We want them to feel as if they are part of our Company—that we’re their company. We want to be approachable and caring, exceed their expectations, and invest in long-term relationships that last a lifetime.

Diversity and inclusion

We have built and will sustain a diverse and inclusive culture for all our team members—one where they feel valued and respected for who they are as well as for the skills and experiences they bring to our company. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. We focus on attracting, developing, and retaining the best-qualified, most diverse group of team members we can find, and each leader is accountable for measurable, sustainable results. We foster an inclusive culture that is accepting of differences and open to new ideas that can help us create a competitive advantage in the marketplace. Otherwise, the true value of diversity will go unrealized.